Why is my ingestion stuck or failing?

Ingestion runs in the background, so data you submit isn't ready the moment the API accepts it. Ingestion in the developer documentation explains what each status means and what happens when you send the same content again. For the formats the engine accepts, see Supported data and current limitations.

Need help?

If a submission stays in pending or processing for an unusually long time, or fails on data you believe is valid, write to Clinia Support. Include the Workspace ID, the patient ID, the ingestion ID, the time you submitted it with the time zone, and the type of data (FHIR, CDA, or session). For a failure, also include the failure code and message.