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  • Directory Help Center
    • 🚀Getting started
      • Directory User Roles
      • Glossary
      • How do I set up my account?
      • How do I view my account information?
      • How to change the language of your Directory
      • How to contact Clinia's support team
      • Using the workspace switcher
      • What is the Directory?
    • 🔎Using the Directory
      • How to use the Directory
      • All about resources
        • Adding a new resource
        • How can I update a resource?
        • How to navigate health sectors and services within a resource
        • How to share a resource
        • What information is available about a resource
        • What is the physician's practice restriction warning?
        • Who can see a resource I added?
        • Read-only resources
      • Getting better search results
        • Consulting emergency room wait times or bed occupancy rates
        • How do I search for resources in a specific geographic location?
        • How to narrow search results for a targeted population segment
        • Looking up a practitioner or establishment
        • Resources offering online appointment booking
        • Searching for a facility by name
        • Searching for a specific service
        • Searching for professionals with the Health Sectors filter
        • Using query suggestions
        • Using search filters
        • What is the concept highlighting feature?
    • 👥Using the Administration portal
      • Adding a new user to your workspace
      • How to change a user's role
      • Managing access to the Administration portal
      • What is the Administration portal and who can access it?
    • ⚙️Troubleshooting
      • How to reset or update your password
      • I can't add a resource
      • I can't log into my account
      • I can't update a resource
      • Report inaccurate or missing information about a read-only resource
      • Why are some search filters disabled?
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  1. Directory Help Center
  2. Getting started

How to contact Clinia's support team

Here's how you can contact the Clinia team.

Last updated 2 years ago

❓ If you need help or have a question for our support team:

  • Send a message via the chat platform located at the bottom right corner of your screen.

  • Send us an email at

Our support team is available Monday through Friday from 8:30 am to 6 pm.

If you contact us outside of our regular office hours, you’ll receive a response the following business day.

💡 If you would like to help us make Clinia better, please send us your feedback and suggestions:

  • Send us an email at

  • Fill out our feedback form. Click on the icon in the right corner of the navigation bar at the top of your screen and then click on Give feedback about the Directory.

We love to hear from our users, and review every message we receive with great attention!

🚀
support@clinia.com
support@clinia.com