Reset your password

Overview

If you've forgotten your password or can’t log in, you can reset it from the Clinia login page.

You can access the login page here: https://auth.clinia.com/

Steps to reset your password

1. Go to https://auth.clinia.com/

2. Click Forgot password?

3. Enter the email address linked to your Clinia account

4. Check your inbox, you will receive a 6-digit verification code

5. Enter the code in the verification screen

6. Once the code is confirmed, you will be signed in to your Account Management Portal

7. Open the Reset Password tab and choose a new password

Tips for success

• Make sure you enter the same email you normally use to log in

• If you don’t see the code email, check your spam/junk folder

• If your organization uses a shared inbox , confirm you have access to it

• If you request multiple codes, use the most recent code

Troubleshooting

I didn’t receive the password reset email

Try the following:

• Wait a few minutes and refresh your inbox

• Check your spam/junk folder

• Search your inbox for Clinia

• Confirm you entered the correct email address

• Try again and make sure there are no extra spaces in the email field

My 6-digit code doesn’t work

This can happen if the code expired or has been replaced by a newer one. Try the following:

• Request a new code from Forgot password?

• Enter the most recent code you received

• Copy and re-enter the code carefully

Need help?

If you still can’t reset your password, contact your organization administrator or Clinia Support and include:

• The email address you’re trying to reset

• The approximate time you requested the reset code

• A screenshot of any error message (if applicable)